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FAQ

The following are some of our more frequently asked questions.

Where is the shop?

The Turnover Shop is conveniently located in the heart of Wilton CT in the lower lot of the Village Market on Old Ridgefield Road. There is a large parking lot.

What are the hours that the shop is open?

The shop is open Monday through Friday from 10 AM to 4 PM and Saturday from 10 AM to 1 PM

What are the consignment hours?

Tuesday and Thursday, 10:00 AM to 11:15 PM

What percentage to consignors receive when their items sell?

60%

When are donations accepted?

Whenever the shop is open.

When agencies receive the proceeds?

Proceeds are donated to the Wilton school Parent Teacher Association and to Nursing and Home Care. Over $1 million has been given over to charity!

What happens to unsold merchandise?

Unsold merchandise is further “recycled” to various charities.

What is a “month and a day?”

Merchandise is reduced to half price a month and a day after the item is priced. Here is an example: if an item was priced on 9/5, it goes to half price when the shop opens on 10/6. Customers sometimes think that they can wait until 4:01 p.m. on 10/5, and get the item for half price. Our merchandise is not sold for half-price until the next morning’s opening. May items be reconsigned before a month and a day passes? Items may be reclaimed or reconsigned well before the month and a day point comes. Once items remain in the shop for longer than 30 days, and are not retagged, they are property of the shop.